Frequently Asked Questions
Q: How do I enroll?
A: Click the Enroll button and follow the steps
Q: How am I billed for this service?
A: There is no cost for using this payment site
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Please be sure to always have funds available to cover the payment on that date.
Q: How can I confirm a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call our customer care department to verify we received and credited your payment.
Q: How do I cancel this payment service?
A: To cancel, please contact our customer care department. Click the Contact Us link at the bottom of this page for contact information.
Q: How do I make a payment?
A: After you have enrolled, please follow these instructions: - Enter your Login ID and Password, and then click Log In.
- When the Pay My Invoices screen appears, click the check box next to the Invoice Number you are paying. Policy Number and Insured Name display.
- Enter the amount to pay in the Payment Amount box, and then click Continue to Payment.
- When the Verify Payment screen appears, verify all information and click the check box to agree to the terms and conditions.
- Click Make Payment to submit your payment. A confirmation screen appears and a payment confirmation email is sent to you. Click Pay My Invoices to pay additional invoices or click Log Out to exit.