Frequently Asked Questions
Q: How am I billed for this service?
A: There is no cost for using this payment site
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Please be sure to always have funds available to cover the payment on that date.
Q: How can I confirm a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call our customer care department to verify we received and credited your payment.
Q: How do I cancel this payment service?
A: To cancel, please contact our customer care department. Click the Contact Us link at the bottom of this page for contact information.
Q: How do I make a payment?
A: Please follow these instructions: - Enter your Agency Code and re-enter it to confirm. Then click Pay as Guest.
- When the Pay Invoice screen appears:
- Enter your agency name in the Agency Name field.
- Enter your phone number in the Phone field.
- Enter your email address in the Email field.
- Enter your address fields in the various address fields. Fields shown as optional do not have to be provided.
- Enter the amount you are paying in the Payment Amount field.
- Click "+Enter" to add a Payment Method and follow the prompts to add your payment account information.
- Enter the Invoice Number you are paying in the Invoice Number or Insured Name field. If you don't have an invoice number, please enter the Insured’s Name.
- Click Continue to Payment
- When the Verify Payment screen appears, verify all information and click the check box to agree to the terms and conditions.
- Click Make Payment to submit your payment. A confirmation screen appears at which point you can log out. A payment confirmation is also emailed to you.